Registration of Complaints under the Uttar Pradesh Real Estate (Regulation and Development) Act (UP RERA): Best Real Estate Attorney in Delhi NCR
On registration of complaint, the complainant can check the status of his/her complaint by visiting the ‘Complaint’ section of UP RERA and clicking on ‘Complaint status’. After entering the complaint number generated by authorities and captcha, the complainant can see the status of complaint like show cause, hearing etc.
In case if a complaint is made offline, then the complainant has to visit the Lucknow RERA office or any other UP RERA branch. The concerned officer is to be approached and given the complainant number, then they will provide the complainant with the complaint status.
Conciliation Forum
Section 32(g) of the RERA Act encourages conciliation to solve the dispute between the parties through settlement. UP RERA also provide for conciliation forum and set up 18 different stations in the state. There are expert conciliators to settle the dispute amicably.
If a user opted for conciliation forum option, then the procedure is different. Firstly, it asks the user to register as a new user and then login. Through the mechanism of independent deliberation the dispute between the allottees and promoters is solved by the conciliators.
The point to be noted is if the same matter is pending other court or authority like Consumer Dispute Redressal Commission then the complainant first has to withdraw the matter from there as Section 71 of the RERA Act demands for it. It says that where the complaint is in respect of Section 12, 14, 18 and 19 and is pending before Consumer Disputes Redressal Forum, Consumer Disputes Redressal Commission or the National Consumer Redressal Commission, with the permission of such forum where the matter is pending, the complainant needs to withdraw the matter then apply for adjudication of his/her case before UP RERA.
In case if a complaint is made offline, then the complainant has to visit the Lucknow RERA office or any other UP RERA branch. The concerned officer is to be approached and given the complainant number, then they will provide the complainant with the complaint status.
Conciliation Forum
Section 32(g) of the RERA Act encourages conciliation to solve the dispute between the parties through settlement. UP RERA also provide for conciliation forum and set up 18 different stations in the state. There are expert conciliators to settle the dispute amicably.
If a user opted for conciliation forum option, then the procedure is different. Firstly, it asks the user to register as a new user and then login. Through the mechanism of independent deliberation the dispute between the allottees and promoters is solved by the conciliators.
The point to be noted is if the same matter is pending other court or authority like Consumer Dispute Redressal Commission then the complainant first has to withdraw the matter from there as Section 71 of the RERA Act demands for it. It says that where the complaint is in respect of Section 12, 14, 18 and 19 and is pending before Consumer Disputes Redressal Forum, Consumer Disputes Redressal Commission or the National Consumer Redressal Commission, with the permission of such forum where the matter is pending, the complainant needs to withdraw the matter then apply for adjudication of his/her case before UP RERA.
Therefore, it can be easily construed that RERA hs given a lot of powers to the homebuyers and investors who can file their complaints under RERA for their struck properties and struck real estate projects. An online legal consultation can be availed before filing the case.
The process for filing of complaint under the UP RERA is easy and for safeguarding the interest of buyer. After the complaint is filed and matter is adjudicated, there is Execution Tracking module too facilitated for watching over the execution of Court’s order.
